Luna York - Privacy policy

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At Luna York, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our website or booking our services.

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1. Information We Collect

We may collect the following information when you interact with our website or services:

• Personal Information: Name, email address, phone number, date of birth, and other details provided when booking appointments or registering for newsletters.

• Payment Information: Credit/debit card details or other payment information processed securely via our payment provider.

• Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on the site.

• Health or Beauty Information: Relevant information provided voluntarily regarding your skin type, allergies, or medical history needed for aesthetic treatments.

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2. How We Use Your Information

We use your information to:

• Provide, manage, and personalize our beauty and aesthetic services.

• Process payments and confirm bookings.

• Communicate with you about appointments, promotions, or updates.

• Improve our website, services, and customer experience.

• Comply with legal obligations.

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3. How We Protect Your Information

We implement appropriate technical, administrative, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. All sensitive data, including payment information, is processed securely through trusted third-party providers.

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4. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

• Trusted service providers who assist with payment processing, appointment scheduling, or email communication.

• Authorities, if required by law or legal process.

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5. Cookies and Tracking

Our website may use cookies and tracking technologies to improve user experience, monitor website performance, and analyze traffic. You can adjust your browser settings to refuse cookies, but some website features may not function correctly.

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6. Your Rights

You have the right to:

• Access and receive a copy of the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your personal data, subject to legal or contractual requirements.

• Opt-out of marketing communications at any time.

To exercise these rights, please contact us at:
Email: Info@luna-york.co.uk
Phone: 01904636688

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7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically.

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9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Luna York

30-34 Micklegate, York, YO1 6LF
Info@luna-york.co.uk
01904636688/07340953057